We aim to assist all our customers, and in order to save time and convenience here is a list of some of the most common questions submitted to our Sales Support team. Please check the contents before contacting us.

Q: My order was declined

A: When the message "Credit card was declined" appears while processing an order it means that your credit card bank has declined the transaction. Usually a quick call to your credit card bank's customer service will clear this up. If problems persist, please use the Fax or Mail options to have the order processed.

Q: I am having ordering difficulties

A: Please complete the order by fax or phone and we will manually process your order. Alternatively, email sales@posiboltsoftware.com with a brief description of the situation.

Q: I did not receive my confirmation email/receipt email

A: Contact the Posibolt Software Sales Support team via email sales@posiboltsoftware.com or use the following contact form – we will be able to re-generate this email.

Q: I was double-charged

A: First of all, don’t panic. We are here to help you even if this may take a little time. Please double-check with your credit-card provider: sometimes they will hold more than one transaction in Pending status, especially if it took a few tries to complete the transaction. If there is, indeed, more than one transaction in Settled status, please contact the Posibolt Software Sales Support team via email sales@posiboltsoftware.com or use the following contact form and we will gladly take care of it.

Q: I want to pay by wire transfer and need your bank information

A: Please select "Wire" as the payment method in the order page; after clicking the "Next" button, you will be taken to a page with detailed instructions, including your order reference number and our bank details.

Q: I am concerned that your order page is not secure

A: Order Page(s) are hosted in a very secure environment. For information about security, please visit, this page or feel free to contact our Sales Support team.
Please accept our assurances that your transactions are always conducted over secure connections. If you would still prefer to complete the transaction by telephone please select phone order option on the product purchase form, and you will be given the relevant phone number to call.

Ask Questions to the Posibolt Sales Team

If the information you required was not included in this page please feel free to contact our Sales Support team. In your message body please specify (if possible):

  • Posibolt Program Name
  • Product Edition
  • Order Number or Product key
  • Your Name
  • Address