We aim to assist all our customers, and in order to save time and convenience here is a list of some of the most common questions submitted to our Sales Support team. Please check the contents before contacting us.
A: When the message "Credit card was declined" appears while processing an order it means that your credit card bank has declined the transaction. Usually a quick call to your credit card bank's customer service will clear this up. If problems persist, please use the Fax or Mail options to have the order processed.
A: Please complete the order by fax or phone and we will manually process your order. Alternatively, email firstname.lastname@example.org with a brief description of the situation.
A: First of all, don’t panic. We are here to help you even if this may take a little time. Please double-check with your credit-card provider: sometimes they will hold more than one transaction in Pending status, especially if it took a few tries to complete the transaction. If there is, indeed, more than one transaction in Settled status, please contact the Posibolt Software Sales Support team via email email@example.com or use the following contact form and we will gladly take care of it.
A: Please select "Wire" as the payment method in the order page; after clicking the "Next" button, you will be taken to a page with detailed instructions, including your order reference number and our bank details.
A: Order Page(s) are hosted in a very secure environment. For information about security, please visit, this page or feel free to contact our Sales Support team.
Ask Questions to the Posibolt Sales Team
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